National ICT Officer

SECTION 1

Position Information

Position Title:                                                National ICT Officer

Position Grade:                                             NOA

Duty Station:                                                 Lilongwe

Position Number            

Job Family:                                                     ICT

Organizational Unit:                                     Programmes

Is this a Regional, HQ, MAC, PAC, Liaison Office, or a Country Office based position?    Country Office, Malawi

Position rated on:                                         15 July 2023

Reports directly to:                                      Chief of Mission

Number of Direct Reports:                         1

SECTION 2

Organizational Context and Scope

Under the direct supervision of the Chief of Mission (COM), the incumbent will be responsible for the planning, implementation, administration, monitoring and functionality of the Information Communication and Technology (ICT) infrastructure and systems in Malawi. S/He will specifically be responsible for the following:

SECTION 3

Responsibilities and Accountabilities

1. Supervise, coordinate, evaluate ICT staff in the Mission.  Coordinate the recruitment of local ICT staff.
2. Supervise and coordinate the activities of the ICT unit in IOM Malawi Offices ensuring that all ITC requests are addressed efficiently, timely, and accurately.   Identify, develop and monitor Service Level Agreements for technical support and ensure adequate customer support.
3. In alignment with global ICT strategies, define, outline, and coordinate the implementation of local ICT workplan for the mission.
4. Keep abreast of technology changes, advice mission management and project officers on technological developments, and suggest enhancements to improve office operations and performance.
5. Support the mission management in the provisioning of efficient ICT Services.  Provide support in the management of ICT resources (budget, human resources, inventory, procurement, software licensing, and capacity planning and provisioning of services)
6. Establish a proactive and close coordination with other local ICT Assistants/Officers and act as liaison with the ICT Central Team and the Regional ICT Officer
7. Actively coordinate with project managers to suggest technological solutions and/or validate technical specifications or requirements for projects containing an ICT Component.
8. Ensure that all ICT technical support requests are answered appropriately via email, telephone call or in person.
9. Ensure the required performance and stability of network and systems.  Take action and make recommendations to ensure uninterrupted access to local, corporate, or cloud services (including but not limited to LAN, WAN, AWS and Azure Cloud, local infrastructure (DNS, DHCP, file/print, messaging), VPN, and Server and Virtualization)
10. Ensure that networks and systems implementations follow the global ICT standards, guidelines, and policies.
11. Coordinate and make recommendations to the Logistics/Procurement Officer in the purchase and maintenance of IT/Communication equipment of the mission.  Participate in the vendor selection processes (including participating in the sourcing of vendors, analyzing bids and products, and selection of successful provider).
12. Ensure data and system integrity by setting up, administrating, and monitoring IT security systems: anti-virus, backup routines, patching, access controls and physical security.
13. Coordinate and monitor  the installation, operation, monitoring and administration of network, servers, systems, and services (including but not limited to Cisco network devices, Windows Servers, communication equipment (PABX, Internet Access, video conference).
14. Coordinate, install, and monitor the functioning of standard corporate applications.
15. Identify the need, coordinate, and/or deliver end-user training for ITC staff?
16. Act as focal point at the level of the ICT group of the United Nations Agencies in Malawi.
17. Perform such other related duties as may be assigned.

SECTION 4

Required Qualifications and Experience

EDUCATION

• University degree in Computer science, or any other degree in relevant field from an accredited academic institution with at least two years’ experience.
• Relevant industry certifications such as Azure (Associate+), Microsoft Windows Server 2016+ and/or Active Directory (MCP+), Cisco (CCNA+), ITIL v3+, and others will be an asset.